Bowen after school care program, INC Support Ticket - Newton, Massachusetts

request a full refund of the $1,461, for the two months of care that the business have denied us.

Created By: JC200's Picture JC200 Last Reply: JC200's Picture JC200
Priority Level: [Emergency] Status: [Open]
Created: 7 years ago Last Updated: 7 years ago
Department: N/A Replies: 0

My daughter enrolled in Bowen after school care (BASCP) program this May. We have paid two months of tuition total $1386+$75(registration fee) months before the first day of school. Then our family financial situation changed for the worse due to unemployment. Therefore we concluded that we could not afford to send our child to the program. We discussed this with the director over the phone on August 30th, 2010. We gave the BASCP two months of advanced notice so that the BASCP could have sufficient time to find a replacement. We agreed on the phone on August 30th, 2010 that my daughter would stay in the after school program until a replacement is found .

One September 7th, 2010, the first day of school, we found out that our child was denied entry into BASCP, without any form of advanced notice, even at 3 hours prior to the formal start of the program . When we tried to discuss and complain about this action, Director threatened to call the police to force us out of the building and to prevent us from reaching the Bowen school principal about this issue. She clearly refused to provide the service we have paid for and would not refund the money.

The direcor refused to talk to us. We have send three complaints via email and letter to the board president. We have not got any response yet.


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